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How an A.I. Enriched Mental Health Platform, Optimizes Clinics’ Workflow for Providing Qualified Help for a Larger Number of Patients
5 Minutes
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Ever since the onset of the COVID-19 pandemic, it became obvious for mental health clinics that not only in-person sessions are not a viable solution, but even live video sessions lack practicality due to the large number of patients looking for therapy sessions.

With that, providers began exploring other solutions that first and foremost could trust but at the same time, they needed a solution they could easily adapt to in order to keep up with the growing demand for therapy sessions.

As mentioned in the previous post, some of the driving factors that patients like the “Digital First” approach are the reduction of the pre-existing stigma of seeking help for mental wellness, increased level of convenience and reduced wait-lines. In addition, we also discussed that how the asynchronous nature of the supervised mental health app, helps the patients to get more effective results. OPTT’s solution to address the problem at hand, in regards to patient expectations and assisting the care providers immediately after patient referrals includes:

With evidence-based therapy, including CBT and DBT at its core, OPTT offers a comprehensive plan for continued behavioral health management. While emphasizing on continuity, clinically based material, and aggravated engagement are two important factors that are based on a mutual collaboration between an A.I. and humans that provides recommendations for a treatment plan to care providers right after the diagnosis.

With the help of an A.I., the progress of the patients will be checked regularly and the level of engagement gets determined. This leads to predictions for patients who are more likely to drop the program in the initial weeks of the 10–12 planned program. The “Digital First” nature of OPTT becomes highlighted and shows its value at this stage and on whether prescribing medication is needed for such patients.

On the other hand, one of the main hurdles of mental healthcare is to deliver care in high volume. While OPTT’s platform is based and insists on human touch, it will help decrease the time spent by care-providers to manage their communications with their patients by us sing state of the art deep learning technology in natural language processing to digest the textual data of clients which is accessible via APIs.

This API with the help of both of its human and A.I components acts as a treatment rather than a supplement.

With the rise of demand in mental healthcare sessions, often times the feedback to become generic and automated which deteriorates the quality of care. OPTT’s solution delivers a platform that is designed to take on any volume of sessions without any loss in quality of care. This platform provides clinics with structured sessions that are backed by an A.I. generated insights about the patient’s status, environment and activities which are unique to each individual patient, and as discussed in the previous post, will help to increase their engagement to receive an effective mental health care. This is aligned with the cited literature review, by Zhihan Lv et al. also as mentioned in the previous post. And that is the secret sauce in OPTT’s solution!

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